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In accordance with current law(1), ARÇ Insurance Brokers SCCL informs you that our Customer Services department will attend to all complaints that affect the legally recognised interests and rights of the users of the financial services our broker’s offers.
To register a complaint:
Alternatively we can be contacted at:
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SERVEI D’ATENCIÓ AL CLIENT
C/Tamarit, 119 esc. B, ent. 2a
08015 Barcelona
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This service must resolve complaints within two months. In the event of this not happening, please go to the Direcció General de Política Financera i Assegurances de la Generalitat de Catalunya.
** Laws governing customer service
(1) Law 26/2006, 17th July, regarding mediation of private insurance and reinsurance.
Order ECO/734/2004, 11th of March, regarding customer services departments and consumer protection in financial bodies.Llei 26/2006, de 17 de juliol, de mediació d’assegurances i reassegurances privades.
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